Privacy Policy

1. Who We Are

Kleori Jewels is a premium online jewelry store based in Pakistan. We specialize in high-quality artificial jewelry, rings, earrings, and watches. Our goal is to offer exceptional designs and a seamless online shopping experience, all while ensuring your privacy and data security.

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2. Information We Collect

We may collect different types of personal and non-personal information to serve you better.

a. Personal Information

When you register on our website, place an order, or contact us, we may collect:

• Full Name

• Email Address

• Phone Number

• Delivery and Billing Address

• Payment Information (e.g., card details, Easypaisa, JazzCash – securely processed, never stored on our servers)

• Order History

b. Non-Personal Information

We also collect technical data such as:

• IP Address

• Browser type and version

• Device type and operating system

• Pages visited and time spent

• Referring URLs

This helps us analyze traffic and improve our website functionality.

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3. How We Use Your Information

Your information is used for legitimate business purposes, including:

• Processing Orders: To confirm, process, and deliver your orders accurately and on time.

• Customer Support: To respond to your inquiries, complaints, or feedback.

• Marketing & Promotions: To send you exclusive deals, discounts, and newsletters (only if you opt-in).

• Security: To detect fraud, prevent abuse, and protect your account and our website.

• Improvement: To improve our website, services, product selection, and overall user experience.

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4. Sharing and Disclosure of Your Data

Kleori Jewels does not sell or rent your data to third parties. However, we may share your information with:

• Payment Gateways: For secure transaction processing.

• Courier Services: To deliver your orders efficiently.

• Technology Partners: For hosting, database, analytics, and other infrastructure services.

• Legal Authorities: Only if required to comply with legal obligations or to protect the rights and safety of Kleori Jewels and its users.

All third parties we work with are contractually obligated to protect your data and only use it for the agreed purposes.

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5. Payment and Transaction Security

We do not store any credit/debit card information. All transactions are encrypted and processed securely using verified payment gateways like Easypaisa, JazzCash, and bank card processors. We recommend keeping your payment information private and never sharing your OTPs or account credentials.

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6. Cookies and Web Tracking

Our website uses cookies to:

• Remember your login details

• Save items in your cart

• Understand user behavior through analytics

• Provide tailored recommendations and advertisements

You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.

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7. Your Rights and Choices

As a customer in Pakistan, you have the right to:

• Access your personal data

• Correct or update your information

• Delete your data (if it’s no longer needed for business or legal reasons)

• Withdraw consent for marketing communications at any time

To exercise any of these rights, please email us at admin@kleori.com.

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8. Email and SMS Communications

We may send you emails or SMS messages for:

• Order confirmations and shipping updates

• Promotions and special offers

• Customer support and service updates

You can opt-out of promotional messages at any time by clicking the “unsubscribe” link in our emails or replying “STOP” to SMS messages.

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9. Data Retention

We retain your information:

• For as long as necessary to provide you services

• To comply with legal and regulatory obligations

• To resolve disputes and enforce agreements

Once your information is no longer required, we securely delete or anonymize it.

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10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us at admin@kleori.com and we will take appropriate steps to delete it.

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11. Data Protection and Security Measures

We implement strict security measures to ensure the protection of your personal data, including:

• SSL (Secure Socket Layer) encryption

• Secure server hosting

• Regular security audits

• Strong password protocols

Despite our best efforts, no system is completely secure. We encourage you to use strong passwords and monitor your account regularly.

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12. Third-Party Links

Our website may contain links to external websites such as payment gateways or courier tracking pages. We are not responsible for the privacy practices of these third-party sites. We recommend reading their privacy policies before interacting with them.

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13. Changes to This Policy

We may update this Privacy Policy occasionally to reflect:

• Legal or regulatory changes

• Website updates or new features

• Changes in data handling practices

You will be notified of any significant updates. Continued use of our website after updates means you agree to the new policy.

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14. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how your data is handled, feel free to contact us:

📧 Email (Admin): admin@kleori.com
📧 Email (Sales & Support): sales@kleori.com